Agents and end-users can get started quickly by simply downloading and running a small program. The end-user then shares their ID and password with the agent and the connection is quickly established. All the heavy lifting is done by our servers. Support agents can even create a branded, streamlined version of the connection client program for their customers. In addition to adding their own corporate brand, the end-user connection client can be simplified, making it easier for end-users to quickly receive support.