TSplus Remote Support

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Self-hosted

A single Windows PC or server, hosted at the office or in the cloud, becomes the relay server and web interface for agents and end-users.

Browser Based

Once the relay server is installed, the entire remote support system is web based. A simple browser plug-in is all that is required to get started.

1 Click Connect

Support agents generate a connection link for their client via the admin portal. Once the user clicks, the connection is established.

  • Remote assistance
  • Screen Sharing
  • Unattended access
  • Fully browser-based
  • SSL/TLS encryption
  • Easy connection via a shared link
  • Self-hosted relay server

How does our Remote Support work?

FOR SUPPORTERS

A secure, web-based screen sharing and remote control solution designed for today’s flexible support teams. Securely connect to remote computers, take control of their mouse, access files and applications, and troubleshoot problems — right when your employees and customers need help the most, anywhere, at any time.

FOR USERS

No more pins or passwords: You get a link from the supporter to install the TSplus Remote Support Client. Once the End-User has installed the TSplus Remote Support Client and agreed to allow the connection, they will see the Support Agent chat box appear on their screen.

FOR BUSINESSES

TSplus Remote Support is the simple, cost-effective tool you need to maximize your support services and minimize the time your support staff spends traveling from desk to desk or site to site.

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